termasandconditions

QSolar Terms and conditions

1.The Order Confirmation will be binding on you unless there is an inadvertent discrepancy
between the Goods or Services that you ordered and those detailed in the Order Confirmation.
You should notify us in writing as soon as you become aware of any such discrepancy.
2. We make every effort to supply the Goods as advertised but reserve the right to supply the
Goods subject to minor variations in actual dimensions and specifications where these are
changed by the manufacturer. Images of Goods are provided for illustrative purposes only and
the actual Goods you receive may differ from the image displayed in the catalogue or on our
website, especially with generic products.
3. When you place an order, you are undertaking to us that:
(a) all details you provide to us for the purpose of purchasing Goods or Services are correct, and
(b) the credit or debit card you use to make a purchase from us is your own card, that you are
authorized to use it, and that there are sufficient funds or credit facilities to cover the cost of any
Goods or Services you order from us.
4. Custom made orders and orders made to specific customer requirements cannot be cancelled.
5. Orders can be cancelled within 7 days from receipt of goods by written request, after this time
no cancellation will be accepted.
6.The photos on the web site may differ from the actual product.
7. QSolar reserves the right to change the specifications upwards which may result in superior
product with higher specifications.
8. Prices may be changed without notice, however all orders placed will be executed at the price
which was applicable at the time of ordering.
9. Usual shipment time is up to 5 working days, plus delivery times.
10. All items delivered should be checked before signing.
11. All QSolar terms and conditions are binding and placing an order signifies acceptance of our
terms and conditions.

3. PRICES AND PAYMENT

3.1 Goods and Services, together with VAT, are invoiced at the price prevailing at the time of your
Order.
3.2 We reserve the right to vary our prices from time to time.
3.3 When you submit an Order, you will be notified of any additional costs including shipping and
handling costs or insurance.
3.4 We will not supply Goods or Services to you until payment has been received in full.
3.5 Payment for Goods to be delivered on the UK mainland may be made by cash, cheque, Visa,
MasterCard, Maestro,
:
Unless we agree otherwise with you, then we will normally ensure that Goods are delivered to you
no later than 30 days from the day after you submitted your Order to us. If we cannot deliver
Goods to you within 30 days, then we will give you prior notification and arrange an alternative
date. If you do not agree to the alternative date, then you are entitled to cancel the Order and
receive a full refund.
4.0 We shall use reasonable endeavours to despatch Goods to you by the estimated delivery
date, but we shall not accept liability for failure to deliver within the stated time or on a stated day,
where this is caused by circumstances beyond our reasonable control, such as delays caused by
delivery companies or manufacturer lead times. You will not be entitled to damages or
compensation if delivery of Goods does not occur on the estimated delivery date.

4.1 Delivery is deemed to take place when the Goods are delivered to your nominated address,
whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.
4.2 If you cannot accept delivery, we may at our option re-arrange delivery provided that we may
charge you for the additional delivery costs incurred.
4.6 Upon delivery of the Goods, you will be asked to sign a Proof of Delivery to acknowledge safe
receipt. It is your responsibility to ensure that the number of packages delivered corresponds with
the number stated on the delivery note.
Where a discrepancy occurs or where there is evident damage to the packaging, you should
note this on the Proof of Delivery.
4.3 We shall not be liable for discrepancies or damage evident on delivery where you accept
delivery and sign the Proof of Delivery without amendment.
4.4 You may request a copy of the Proof of Delivery, provided that this request is made within 7
days of the date of delivery and we shall use reasonable endeavours to provide such proof. If you
do not make such a request, or notify us in accordance with clause 4.4 then we shall be entitled
to assume that all the Goods in your Order have been delivered successfully.
4.9 You should notify us as soon as possible and in any event no later than 48 hours after
delivery in the event that Goods are found to be damaged on delivery, items are missing, the
Goods are not as specified in the Order Confirmation or
delivery does not take place on the estimated delivery date. If you need to return any Goods,
then please see our Returns policy below.
5.0 Refunds will be issued within 60 days from the day of the approval.

5. RETURNS AND WARRANTIES

5.1 If you need to return Goods to us, then a Goods Returns Authorisation Number (RAN) must
be obtained from us for each and every return so that we are able to administratively process
your return, otherwise we have no means of identifying the Goods being returned. You will be
sent a RAN acknowledgement by email which will also include a downloadable returns label that
should be printed off and secured onto the exterior of the package. The RAN must be clearly
shown on each parcel returned, and must be in the original packaging
(which shall not be defaced) complete with accessories, manuals and documentation.
5.2 In the event that any Goods Delivered to you do not correspond with the goods in the Order
Confirmation, or have been Delivered to you by mistake, then you will be under a duty to take
reasonable care of such Goods and to contact our Customer Services team immediately no later
than 14 days. We will then arrange for a courier to collect the Goods and replacements to be
supplied on a credit and recharge basis.
6. The shipping costs of the returned goods will be paid by the buyer.
6.1 There will be a 25% restocking fee for cancelled orders if we agree to the cancellation.
6.2 Custom orders can not be cancelled or returned.

5.1 Care of Goods to be Returned
Whilst in possession of the Goods you are under a statutory duty to take reasonable care of
them. We reserve the right to claim against you for Goods returned which have been made unfit
for resale or damaged whilst in your possession.
5.6 Returns of Defective Goods
(a) In the event that Goods are found to be defective at any time within the first 30 days from
delivery then please contact our Customer Services team immediately that you become aware of
the defect, ensuring that you have the item’s serial number available to provide to our staff.
Different manufacturers have differing policies for dealing with Goods which are termed ‘dead on
arrival’, meaning that the Goods are found to be defective either on delivery or very shortly
afterwards. We will not charge you for the collection of the Defective Goods.
It is your responsibility to package and secure the Goods prior to collection.
(b) We shall at our option repair or replace such Goods (or the defective part) or refund the price
of such Goods at the pro-rata contract rate provided that you return the Goods to us with all
internal and external parts that were delivered with the Goods.
(c) If we have arranged for a courier collection of your product, this will normally occur between
9.00am and 5.30pm. We are unable to specify a precise collection time, and it is your
responsibility to ensure that someone will be present at the collection address when the courier
arrives.
(d) On receipt by us of the returned Goods, if following the testing process the Goods are found
to be in good working order without defect, we will return the Goods to you, and the carriage costs
of this return will be your responsibility. Please note that if you have, in the meantime, required us
to provide you with replacement Goods before completion of the testing process, you will be liable
to pay for these Goods. If, when we examine the Goods, it is evident that the defect has arisen
because you have failed to follow the manufacturer’s instructions as to the storage, installation,
commissioning, use or maintenance of the Goods,
or if you have altered the Goods without our consent then we reserve the right to refuse or limit
any refund.
(e) You should note that we adhere to individual manufacturers’ guidelines in respect of
acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept
Goods considered by you to be defective if the error or fault is within the manufacturer’s accepted
manufacturing tolerances

5.7 Warranty Claims
(a) If Goods become faulty use their warranty procedure. Unless otherwise stated in the
documentation, all Goods will carry a manufacturer's warranty. If you wish to make a warranty
claim, you should comply with the manufacturer's
instructions and warranty procedure.
5.8 Provision of Services
(a) If you purchase Services from us, then we shall use our skill and expertise to carry out the
Services to a standard equivalent to that of a competent professional, and shall warrant our work
as free from defects, for a period of 30 days after completion. In particular, we cannot be held
responsible for any fault
or damage not caused by our services engineers or their contracted agents. In the event of a
claim arising relating to the level of skill and judgement applied in the course of providing
Services, we reserve at our sole discretion the right to appoint an independent expert in the field
to appraise the work carried out in the
execution of the Service(s).
(b) We accept no liability for equipment installed or configured by us when the equipment has
subsequently been altered or configured by persons other than ourselves or our agents. Except
as set out here, all other express or implied terms or warranties relating to the Services are
excluded to the fullest extent permitted by law.

6. OUR LIABILITY
6.1 To the fullest extent permissible under applicable law, we disclaim any and all warranties of
any kind, whether express or implied, in relation to our Goods or Services. . We will not be liable,
in contract, tort (including, without limitation, negligence).
(a) any economic losses (including without limitation loss of revenues, profits, contracts, business
or
anticipated savings); or
(b) any loss of goodwill or reputation; or
(c) any special or indirect losses suffered or incurred by that party arising out of or in connection
with the
provisions of any matter under the Terms.
6.2 Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting
from our negligence or that of
our servants, agents or employees.

7. FORCE MAJEURE
7.1 We shall not be liable to you or be deemed to be in breach of contract by reason of any delay
in performing or any failure to perform any of our obligations in respect of the Goods or Services,
if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to
the generality of the foregoing, the following shall be regarded as causes beyond our reasonable
control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage,
insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions
or measures of any kind on the part of any governmental, parliamentary or local authority; import
or export regulations or embargoes; strikes, lockouts or other industrial actions or trade disputes
(whether involving our employees or of a third party); difficulty in obtaining materials, labour or
machinery; and power failure or breakdown in machinery.
7.2 If we are unable to provide you with your Goods within a reasonable time due to
circumstances outside our control, we shall either agree a new timescale with you for the delivery
of the Goods or either of us may decide to terminate the
Order in which case we will return any prepayments that you have made in full.

8. ERRORS & OMISSIONS
8.1 We make every effort to ensure that all prices and descriptions quoted in our catalogue and
on our website are correct and accurate. In the case of a manifest error or omission, we will be
entitled to rescind the contract, notwithstanding that
we may already have accepted your Order and/or received payment from you. Our liability in that
event will be limited to the return of any money that you have paid in respect of the Order. In the
case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services
by paying the difference between the quoted price and the correct price, as confirmed in writing
by us after the manifest error has been discovered. A 'manifest error', as the term is used in this
paragraph, means, in relation to an incorrect price, a price quoted in error by us which is more
than 10% less than the price that would have been quoted had the mistake not been made.
11.2 Any variation of this Agreement must be in writing and signed by a duly authorised QSolar
official.
11.3 You must not transfer any contract made with us under these Terms, as it is personal to you,
without written authority from us. This authority will not be refused without good reason.
11.4 If any part of theses Terms shall be deemed unlawful, void or for any reason unenforceable,
then that provision shall be deemed to be severable from the Terms and shall not affect the
validity and enforceability of any of the remaining
provisions of the Terms.
11.5 No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of
any provision.
11.6 You confirm that, in agreeing to accept the Terms, you have not relied on any
representation save insofar as the same has expressly been made a part of these Terms and you
agree that you shall have no remedy in respect of any
representation. Nothing in these Terms shall limit or exclude our liability in respect of any
fraudulent or negligent misrepresentation whether or not such has become a part of the Terms.
11.7 These Terms shall be governed by and construed in accordance with the laws of England
and you irrevocably submit to the exclusive jurisdiction of the courts of England.